The website has been developed during a period from August 2020 to March 2021 by the Trust’s Communications Team working with their appointed digital partner Frank Design, a digital agency specialising in the development of websites for the NHS. We have tried to make sure that this website is available to as broad an audience as possible.

This statement was prepared on 22 March 2021 and reflects the status of the site following Accessibility tests carried out by Frank Design throughout the preceding design and development process.

Located at the bottom of every page is our accessibility toolbar, labelled 'Show accessibility tools' which toggles to ‘Hide accessibility tools’ to stop it from being visible. 

Click on the toolbar to view various accessible options, including:

  • Text size
  • Contrast
  • Google translate (we cannot guarantee the accuracy of the translation).

The website also provides BrowseAloud an assistive technology that adds text-to-speech functionality and reading support tools facilitating access and participation for people with dyslexia, low literacy, mild visual impairments and those who speak English as a second language.


  • Text-to-Speech: improves comprehension and understanding
  • Written Translation: Translates webpages into a wide range of languages
  • Spoken Translation: Speaks translated text aloud in many languages
  • Text Magnification: allows users to access even the smallest text
  • MP3 Generation: Text can be saved and listened to later
  • Screen Mask: Blocks online clutter and helps elevate visual stress
  • Webpage Simplifier: Removes Distracting content and displays the main text
  • Customisable Options: Tailor and save settings to suit individual needs
  • Reads PDF Documents: Without altering the look and feel
  • Picture Dictionary: Dictionary definition in the form of an image.

West London NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Overall, the site complies with WCAG 2.1 AA accessibility standards.

Images on our website have alternative text attributes (alt text). This means when an image is used on a webpage to convey information its content is also described in the alt text. Therefore, the image can be understood by text browsers and assistive technologies such as screen readers.

If an image is used for simply decorative purposes, the text attribute for the image is left empty in line with accepted best practice.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Going forward the Trust intends to review the feasibility and business case for the provision of compliant PDFs in future for essential information or to provide it by other accessible means.


Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

We’re always looking to improve the accessibility of this website.

If you find any problems or think we’re not meeting accessibility requirements, please email: where your email will be picked up and responded to by the Digital Content manager.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person.

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us in the section above, called feedback and contact information.