IAPT stands for improving access to psychological therapies. We offer talking therapies for people over 18 who have a GP in the London Borough of Ealing.
We help you with common problems like stress, anxiety and depression. It could be you’re feeling low, having trouble sleeping, or feeling frightened. 
We use different talking therapies to help you feel better. Our sessions are structured and take place over a short time, usually about 8 weeks to 10 weeks.
We use evidence-based therapies. This means there's proof they are likely to make you feel better. Cognitive behavioural therapy (CBT) is one we use a lot.

Treatment options

You can access therapy in different ways. It can be face-to-face, in groups, over the phone, using video chat on your mobile device, smartphone or computer. 

We also offer online therapy.

How to access the service

You can ask for a referral from your GP or any other health or social care professional. They will fill in a form explaining how you are feeling.

You can also refer yourself to the service. Read below for more information.

You can refer yourself to our service by filling in a simple online form

You should be: 

  • Over 18
  • Registered with a GP in the borough of Ealing. 

If you’re not in Ealing, find your nearest IAPT service 

Problems we treat

If you want help with emotional difficulties like:

  • Low mood/depression 
  • Anxiety
  • WorryStress
  • Panic attacks 
  • Low self-esteem
  • Specific fears (phobias).
What happens after referral

We’ll contact you by phone. We’ll aim to contact you within 1 to 2 weeks, but in some cases it may take slightly longer.

We’ll will find out more about the difficulties you’ve been having and check we’re are the right service for you.

The phone call will take about 30 to 60 minutes. 

Treatment plan

If we’re the best service for you, we’ll talk you through the different options and agree a plan. We’ll explain how long it will last and what you’llneed to do.

We’ll put this in writing so you can see what we’ve agreed. 

You can expect to wait between 2 to 5 months to start treatment, depending on the type of treatment you need and your availability.


After talking to you, the therapist might decide that none of our treatments are right for you. They’ll let you know what to do next.

When not to self-refer

Don’t self-refer if:

  • You’re already being treated for a mental health problem somewhere else by a different service, doctor or nurse team
  • You have a diagnosis of psychosis, schizophrenia or a personality disorder 
  • You misuse drugs or alcohol
  • You are currently in crisis and require urgent support.

Speak to someone in your healthcare team – your GP or health care professional – about how you’re feeling.

If you’re a doctor, social worker, employment advisor or any other professional, you can make a referral online.

Ask for advice

We’re happy to offer guidance on who would benefit from an IAPT service. If you’re unsure, please get in touch before making a referral. Telephone: 020 3830 5640

About IAPT

IAPT is an improving access to psychological therapies (IAPT) service. 

Each borough has an IAPT service. 

The service is for adults (and older adults) over 18 years of age, registered with a GP in the borough (or an equivalent GP service in the case of Hammersmith and Fulham) who have anxiety and/or depression, and who are likely to benefit from brief psychological therapy.

This is not a crisis service. If your patient has an acute need or is in crisis, they should be referred through our SPA service

What IAPT offers

Individual and group psychological therapies in accordance with the National Institute for Health and Care Excellence (NICE) guidelines for common mental health problems.

All referrals to service are screened to confirm this is the most appropriate service at the time. If screened as appropriate, the client is offered an assessment with one of our staff, either on the phone or face-to-face.

We offer signposting to other services where these are appropriate to the needs of the client.

Who IAPT can see
We can help service users with mild to moderate mental health issues. These include:
  • Depression
  • Panic disorder
  • Generalised anxiety disorder
  • Health anxiety and medically unexplained symptoms
  • Social phobia/anxiety
  • Specific phobia
  • Single incident post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder (OCD)
  • Insomnia
  • Low self-esteem.
Service users need to be:
  • Motivated to attend and engage in regular psychological therapy
  • A low level of risk to themselves and others.
Who IAPT can't see

Service users with the following mental health conditions are unlikely to benefit from the brief, structured help we provide.

We cannot see people where there is:

  • Active risk of harm to self, current suicidal intent or recent suicide attempt or if the person is still in crisis
  • Active risk of harm to others or recent history of violence
  • Ongoing, active or relapsing symptoms of social emotional health needs, psychosis, manic or hypomanic episodes
  •  A diagnosed personality disorder or personality traits that would make engagement in a brief psychological intervention likely to be ineffective, unhelpful and to contravene NICE guidance
  • Complex needs requiring multi-disciplinary input or longer-term psychological input. Examples include severe OCD, chronic agoraphobia, complex PTSD, such as following repeated/ongoing trauma or victims of significant torture
  • Drug and alcohol misuse as a primary problem, or level of misuse likely to prevent engagement in regular psychological therapy
  • Significant psychosocial or physical health factors which prevent engagement in regular psychological therapy or require input from a multi-disciplinary team. For example, where there are ongoing physical health investigations or legal cases.
  • Where ongoing home visits are required.

We can offer guided self-help and one-to-one therapy in a range of languages.

We currently have therapists who are  able to offer assessments and therapy in:

  • Arabic
  • Bosnian
  • Bulgarian
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • Farsi
  • Greek
  • Hindi
  • Hungarian
  • Italian
  • Kurdish
  • Norwegian
  • Polish
  • Portuguese
  • Punjabi
  • Russian
  • Serbian
  • Slovak
  • Spanish
  • Swedish
  • Urdu
  • Yoruba

We don’t currently deliver any workshops or groups in languages other than English.

Self-help leaflets and websites can help you learn more about your difficulties. In turn, this can help you look after yourself and feel more in control of your feelings.

We recommend these resources. They are up to date, accurate and offer helpful, safe information.

You can download a range of self-help leaflets in accessible formats, listen to, or watch with British Sign Language (BSL).

You can download a range of worksheets on common conditions from the Centre for Clinical Investigations. 

Mental Health Foundation

Action For Happiness

Every Mind Matters


Get Self Help

Talk Plus

Good Thinking

MIndout (for LGBTQ+ communities)

Lifesigns (support for self-harm)

Living with chronic pain

No More Panic

Carers Uk

Turn2us (benefits advice)